Leslie Maltby

Leslie Maltby is a renowned leader in Customer Experience, specializing in the intersection of Customer Experience, Compliance, and Operational Excellence. As a Principal Collaboration Consultant with T-Mobile, Leslie works with clients in the financial services industry to deliver mobile compliance and productivity solutions that enhance customer experience and mitigate risks. With extensive experience in addressing complex issues in dynamic environments, Leslie has successfully transformed T-Mobile’s approach to the Financial Services sector, focusing on the impact of compliance-based solutions to prevent fraud and ensure regulatory adherence.  Leslie’s passion for leveraging new technologies to solve real-world problems is evident in her innovative strategies that have significantly improved customer value and operational efficiency.  Outside of work, Leslie is committed to community service and enjoys spending time with friends and family, hiking, and attending live events such as football, hockey, concerts, and theater.