Craig Martin

Craig Martin is the Executive Managing Director, Global Head of Wealth & Lending Intelligence at J.D. Power. He oversees the company’s industry benchmark studies, proprietary research, consulting and performance improvement programs focused on improving the customer experience.

Mr. Martin has more than 25 years of experience in both financial services and customer experience. He is a regular contributor to major media outlets on the evolving trends of customer experience and links between satisfaction and business success as well as being a featured speaker at industry conferences.

Mr. Martin received a bachelor’s degree in economics from Vanderbilt University and an MBA from Terry College of Business at the University of Georgia.

Prior to joining J.D. Power, Mr. Martin was Vice President, at BBVA Compass, and at Regions Financial Corporation, where he served in various roles in both consumer and commercial lines of business, with a focus on customer experience, research, analytics and strategy.